The privacy of your information is important to us. The following are the privacy policies of TM Acquisition LLC, a wholly owned subsidiary of RealNetworks, Inc., (Trymedia). Trymedia will be collecting two types of information from you: we collect non-personal information every time you visit our Web site or communicate with us over the Internet; and we collect personal information from you only when you engage in a transaction, download software or join a subscription service on our site. We explain how we collect and use both types of information below. The Personal Information Collected In order to complete a software purchase, you will be asked to share with us information required to complete the transaction successfully, such as billing and shipping addresses, credit card number and expiration date, etc. You have the opportunity to receive our special software offers via e-mail. When you sign up for this service, you will be asked to provide us with your e-mail address. Each software download started by you generates a unique serial number. If you purchase a license to a product, the serial number will be used to protect the copyright of the software and prevent piracy. How Personal Information Is Used If you opt-in to a subscription or mailing list then Trymedia and the third parties described above who receive your information will use your information in the following ways: We may also make the following general uses of your information: Use of your personal information by third party contractors when working on behalf of Trymedia shall be subject to our Privacy Policy. Use of your personal information by other third parties who receive your information will be in accordance with their privacy policies. You may unsubscribe from Trymedia's promotional mailing list at anytime by following the unsubscribe instructions that appear in each email that you will receive from Trymedia. To unsubscribe from the mailing lists of third parties you will need to follow their stated unsubscribe processes. Many questions regarding your purchase history and assistance with your software can be answered by visiting the Help Section of this site. If you would like access to other information and records that Trymedia retains in relation to you please complete and submit the Trymedia Information Request Form which can be obtained by sending an email requesting the form to: privacy@trymedia.com. Please be aware that information will not be released in response to a request until Trymedia has received a completed request form, verified the authenticity of the request and received payment of the modest fee due for each request. Once you have received the information and records you have requested you may request that they be changed, updated or removed. However, you should be aware that it is not technologically possible to remove or verify each and every record of the information you have provided to us and that any changes or deletions will not effect the information we have provided to third parties in accordance with this policy prior to such change or deletion. The need to back-up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. What We Won't Do With Personal Information Where Your Information is Used Security Remember to close your browser window when you have finished a purchase in order to ensure that others cannot access your personal information. We will permit only authorized employees, who are trained in the proper handling of personal data, to access your personal information. To further protect your personal information, we have a security system that includes: firewall technologies; logical network segmentation, allowing restricted access to stored profile information; encryption; and logical and physical security restrictions to our databases and systems. However, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk. Other, Non-Personal Information Collected and Used To enhance your experience on our Web pages, Trymedia and our third party advertiser(s) commonly employ Internet technologies, such as "cookies," to collect and store non-personal information about our visitors. "Cookies" are small pieces of information that are transferred by a website and stored by your Web browser on your computer's hard drive. With most browsers, you can set the preferences to show a warning each time a cookie request is received. You can also set the browser not to accept cookies at all. However, because we won't be able to personalize your experience if we cannot recognize you, we suggest that you allow your browser to accept cookies. Cookies and Web beacons (also called "pixel tags") may be used by Trymedia or our third party advertiser(s) to determine how you reached us, to track your usage patterns once you are on our Web pages or Web Site, and to target our Internet banner advertisements on our Web pages and Web sites. We may also provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information about other users. For example, we might inform third parties regarding the number of unique users who have purchased software from Trymedia and the demographic breakdown of our user community. What Is Not Covered By This Privacy Policy Questions, Comments or Concerns By email: privacy@trymedia.com By mail: Privacy Policy Updates BY USING OUR WEB SITE OR PURCHASING THE SOFTWARE YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY AND OF US PROCESSING YOUR INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE OUR WEB SITE OR PURCHASE THE SOFTWARE. |